Dignity & Privacy Policy
We aim to respect your privacy and dignity at all times. Please speak out, or speak to the supervisor or Registered Manager if your privacy or dignity is not being respected.
Service Users’ privacy:
· All Service Users have the right to be alone or undisturbed and to be free from public attention or intrusion into their private affairs. The staff of the agency are guests in the home of the Service User.
· Staff will enter a Service User’s property and rooms within the property only with express consent.
· Staff of the agency respect the rights of Service User’ to make telephone calls without being overheard or seen by a worker.
· Records will be designed, used and stored so as to assure privacy.
Legislative controls over records, such as the Data Protection Act, will be adhered to, and the Service User’s explicit permission in writing will be sought before information is passed to any person other than those directly concerned with the care of the Service User.
· Records will be made available to the Service User’s principal Carer and family according to the wishes of the Service User.
Service User’s dignity
· Your dignity is a matter of prime importance to us, and all staff receive training in this area.
· You will be asked for the name by which you wish to be addressed, and this name will be recorded on your Service User Plan and used by all staff. You are perfectly entitled to ask that your principal carers use one name, and others use another name. The level of familiarity is under your control. In the absence of information to the contrary, staff will address you formally, using your title and surname.
· Staff are trained to be sensitive to your feelings when in company.
The agency seeks to reduce any feelings of vulnerability which Service Users may have as a result of disability or illness.
What does it mean to be regulated by the Care Quality Commission?
Being regulated by the CQC covers every part of our business. The Care Quality Commission (CQC) is the independent regulator of Health and Social Care in England, with the objective of ensuring that people have access to safe, caring, effective, responsive and well-led care services. They monitor, inspect and regulate these services to ensure that they meet fundamental standards of quality and safety. They publish what they find and give each provider performance ratings.
What are the benefits of a regulated care service?
- Independent inspections by a regulatory body
- Required compliance to regulatory standards
- Full staff checks
- Staff training in-line with nationally recognised standards
- Ongoing supervision, training and development of staff
- Clients can provide feedback to the CQC
How is Heydays Care & Support Services rated by the CQC?
Our most recent CQC inspection was completed in May 2019, declaring our service overall as Good. View the summary and the full report on the CQC website.
Some of the Inspection Summary findings include:
“People told us the service was well managed and the staff supporting them knew them well and respected their needs and preferences. Some said staff were more like friends than care workers. Care staff told us the management team set high standards for care and support.
Staff had received appropriate training, induction and development to carry out their work and support people safely. There were sufficient numbers of skilled staff working with people and they received supervision and support so they could support people effectively.
There was a thorough recruitment process to help make new staff were suitable to work with the people in their homes. Only staff who had received training in safe medicine administration were able to give medicines and we saw this was being done safely.
Staff were supplied with personal protective equipment for use to prevent the spread of infections. Staff had received training in infection control. Staff told us they could restock this equipment whenever they needed.
Staff assessed and regularly reviewed people’s physical, mental health and social needs and updated the care plans when changes happened. Care plans had been developed with the close involvement of the person and where appropriate their families and representatives. People told us staff were reliable and acted quickly if they needed any help or if they were feeling unwell.
People's social and emotional needs were considered as part of the overall service and social isolation was recognised as a major issue for some people. The registered provider had introduced social events for people to help reduce the risks from social isolation. Staff actively promoted people's independence and respected their privacy.”
Our Carers
All our care staff are fully employed by us and selected for their qualities. Staff undergo initial recruitment checks and are then trained in accordance with regulatory requirements and good practice guidelines.
At Heydays, we enrol staff on our continual training programme from the day they start. They begin by working towards obtaining their Care Certificate. Our staff training programme ensures that they regularly update their knowledge, ensuring that we have a competent and confident workforce.
We are proud of our team and our ongoing commitment to quality. If you have any questions about how we are regulated, please contact one of our Offices and a member of our team will direct your enquiry.