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Heydays Care & Support Services
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Policies & Standards at Heydays Care

Clear, transparent standards that keep our care safe, professional, and person-centred.

At Heydays Care, we are committed to delivering safe, compassionate, and professional care services across Cumbria. To ensure the highest standards, we have developed a comprehensive set of policies that guide our work every day.

These policies are designed to:

  1. Protect the wellbeing, dignity, and rights of the people we support
  2. Provide clear guidance for our staff and carers
  3. Ensure transparency, accountability, and compliance with regulations
  4. Build trust with families and our wider community

We believe that being open about how we work helps families feel confident in the care we provide. Below you will find an overview of our policies, which are regularly reviewed and updated in line with best practice and legislation.

Why Our Policies Matter

Care policies designed to make a difference

Every policy at Heydays is more than just a document — it reflects our values, responsibilities, and commitment to the people we support. Whether it’s safeguarding, staff training, or infection control, each policy ensures that our care is safe, consistent, respectful and tailored to an individual's needs.

Please see our full list of standards and policies below:

  1. Advocacy Policy
  2. Complaints Policy
  3. Confidentiality Policy (General)
  4. Confidentiality Policy (Client Relating)
  5. Death of a Customer Policy
  6. Delayed or Missed Visit Policy
  7. Disciplinary & Dismissal Policy
  8. Equal Opportunities Policies
  9. Escalation Policy
  10. GDPR Policy
  11. Grievances Policy
  12. Harassment Policy
  13. Hazardous Substances Policy
  14. Human Rights Policy
  15. IT Policy
  16. Maternity Policy
  17. Movement, Handling & Transport Policy
  18. Privacy Policy
  19. Referring to Disclosure & Barring Service Policy
  20. Safe Recruitment Policy
  21. Safeguarding Policy
  22. Sickness & Absence Policy
  23. Staff Development & Training

“Heydays look after my mother, aged 83. She looks upon her two carers as her friends and because they are so reliable, compassionate and respectful, I know I do not need to worry about her. 

Her carers have got to know her and her specific needs well, providing valuable continuity. Kelly and Dawn are always available to talk through any issues and I have found them unfailingly willing to listen to and address any concerns of the family. Full marks!"”

Nicola, Cartmel

Contact us on 01229 808023 / 01539 555685 or complete the enquiry form below:

Transparency You Can Trust

We are proud to make our policies available for families, staff, and regulators to review. This openness ensures accountability and demonstrates our dedication to maintaining the highest standards of care.

If you would like to view any of our full policies, please contact the Heydays Care office — our team will be happy to share further details and answer any questions.

Call us on 01539 555 685

Or fill out our enquiry form above and we’ll be in touch shortly.

Fully regulated by the Care Quality Commission (CQC)

Home care services in south Cumbria - Heydays Care